MF Hotel Penghu 和田大飯店

Airport Hotel Shuttle ● Shuttle Reservation Q&A

  • How far in advance can I book? Please complete your reservation no later than 7:00 PM three days before your ride.

  • Can I request multiple stops during the trip? Yes, for single-trip private car services, if you need multiple pick-up or drop-off points, the calculation is as follows: Each additional stop within a 5 km radius incurs an extra fee of NT$200, with a maximum stay of 5 minutes per stop. Please pay the additional fee in cash to the driver on the day of travel.

  • How much luggage can I bring? The exact luggage allowance for private cars and shared rides is specified below. For special needs, please contact us before booking. Note: If you are bringing a foldable stroller, foldable wheelchair, sports equipment, or other special items, please inform us in advance to ensure the vehicle has sufficient luggage space, as additional fees may apply.

    • Private Car:
      • Maximum: 6 pieces of 22–28-inch luggage + 3 carry-on bags + 8 pieces of personal items.
      • Personal items refer to items that can fit on your lap (e.g., handbags, small backpacks).
      • Each 22–28-inch luggage piece can be exchanged for 2 carry-on bags (16–20 inches), 1 backpack under 60 liters, or 1 foldable stroller; every 2 pieces of 22–28-inch luggage can be exchanged for 1 wheelchair space.
    • Shared Ride:
      • Per passenger limit: 1 piece of luggage up to 28 inches + 1 personal item.

What if I have excess or special-size luggage? This service is limited to transporting travel luggage or items. Upon arrival at your accommodation, the driver will assist in unloading all items, but you are responsible for moving them into the accommodation. For excess or special-size luggage, additional fees must be paid directly to the driver as follows:

  • Excess Luggage: If items or excess luggage need to be placed in the rear trunk or other seating areas, an additional fee of NT$200 per piece per trip applies. Please pay the driver in cash.
  • Special-Size Luggage:
    • Defined as luggage over 30 inches, items with a total length + width + height exceeding 200 cm, or weighing over 10 kg, including but not limited to golf bags, wheelchairs, strollers, paintings, surfboards, or competitive bicycles. Please inform us in advance during booking, as additional fees will apply. If the current shuttle has heavy luggage, an additional trip or an earlier trip may be arranged to deliver to your accommodation. Failure to notify in advance, resulting in inability to complete the transfer on the day, will require you to handle and pay for luggage transportation yourself.
    • Special-Size Luggage Fee: NT$300 per piece per trip.
    • Suggestion: Please pack items in boxes where possible to minimize fees. Note that at least one passenger must be present in the vehicle.

  • Are infants included in the passenger count? Yes, both children and infants are counted as passengers. Please inform us of the total number of people, including adults and children/infants.

  • Are car seats provided for infants and children? Yes, we provide car seats. Each vehicle can offer a maximum of one car seat, with a rental fee of NT$300 per trip. Please inform us of your needs during booking.

  • Can children sit in the front seat? For child safety, per road traffic regulations, children under 12 years old must not sit in the front seat and should be seated in the back.

  • If I’m late, will the driver wait for me?

    • Except for airport pickup services, the free waiting time is 10 minutes. As drivers often have subsequent schedules, they may not be able to wait beyond this to ensure all passengers reach their destinations safely and on time. We recommend arriving at the designated location 5 minutes before departure.
    • If you exceed the 10-minute boarding time, contact the driver directly. If the driver agrees to wait, a surcharge of NT$300 per 30 minutes will apply starting from the 11th minute, with less than 30 minutes calculated as 30 minutes. Please pay the driver in cash upon boarding. If the driver cannot wait due to a subsequent schedule and you miss the ride, it will be considered a forfeited service, and no refund will be issued. Please choose your booking time carefully.
    • If you exceed the 10-minute boarding time and the driver cannot reach you via the phone number provided during booking, and you do not proactively contact the driver or customer service, it will be considered a forfeited service, and no refund will be issued.

  • What if I can’t find the driver or the driver is late? If your reserved phone is on but you cannot locate the vehicle or the driver is delayed, please contact customer service at MF Hotel 06–9263936. We will address the issue immediately and compensate for any losses.

  • Can I request the driver to stop or change the route during a single-trip service? We apologize, but all drivers must adhere strictly to their schedules and cannot adjust routes last-minute. However, emergency restroom breaks are permitted.

  • How do I estimate airport pickup time, and how long will the driver wait? The scheduled landing time is the estimated time the flight touches down on the runway, excluding taxiing, docking, cabin opening, customs clearance, and luggage wait times. We recommend setting your reservation 30 minutes to 1 hour after the scheduled arrival time as a buffer. If you do not proactively contact the driver or customer service, and the driver cannot reach you via the phone number provided during booking, it will be considered a forfeited service, and no refund will be issued.

What if my flight is delayed, canceled, or arrives early?

  • If you confirm a delay exceeding 30 minutes, please contact MF Hotel customer service at 06–9263936 at least 2 hours before the original booking time. We will try to reschedule. If it does not affect the driver’s next trip, the original driver will wait at the airport. If the delay is significant and the driver cannot wait due to a subsequent schedule, we will cancel the booking and issue a full refund, provided you submit flight delay/cancellation proof to Lubu for reimbursement afterward. If you do not contact us in advance, no refund will be issued.
  • If your flight arrives early, service will still be provided based on your original booking time, and early pickup is not possible. If you forfeit the service after the driver has started, no refund will be issued.
  • If you request a delayed pickup due to personal reasons and the driver agrees to wait after direct contact, a surcharge of NT$300 per 30 minutes will apply starting from the 31st minute, with less than 30 minutes calculated as 30 minutes. Please pay the driver in cash. If the driver cannot wait due to a subsequent schedule and you miss the ride, it will be considered a forfeited service, and no refund will be issued. Please choose your booking time carefully if you do not plan to leave the airport immediately.
  • For emergencies, please call MF Hotel customer service at 06–9263936.

  • How do I cancel a pre-booked shuttle service, and what are the cancellation fees? There are no fees for canceling a shuttle. We offer a full refund if you notify MF Hotel at 06–9263936 by 7:00 PM the day before your ride to complete the cancellation. After this time, no refunds will be issued unless due to force majeure events (e.g., natural disasters), which qualify for a full refund.

  • Can I cancel or change the ride time on the day if I miss it? Sorry, cancellations, changes, or refunds are not possible if you fail to board within the specified time. Please contact customer service for handling in case of force majeure events (e.g., natural disasters).

Other Notices

  • Please Accurately Inform Us of the Number of Passengers: To comply with traffic regulations, please provide the exact number of passengers. If the number of passengers on-site differs from the reserved number, we reserve the right to refuse service to excess passengers, and any related additional costs will be your responsibility.
  • If You Need to Change the Shuttle Schedule on the Day or After 7:00 PM the Previous Day: Please inform us as early as possible. We can only assist based on the pre-scheduled departures for that day and may not fully accommodate changes. If you have submitted a booking request but have not received a response from our staff, please contact us promptly.

MFShuttle Check-In Regulations

Regarding Check-In and Boarding for Add-On Shuttle from Penghu Airport to MF Hotel

  1. Keep Your Contact Phone On When Collecting Luggage: Please keep your designated contact phone on when collecting luggage upon landing at Penghu Airport. Due to temporary empty vehicle parking restrictions, shuttle staff will contact you. Please wait in the seating rest area inside the airport.
  2. No Empty Vehicle Waiting at Penghu Airport: As empty vehicle waiting is prohibited, the driver will notify you by phone to proceed to the designated airport exit for boarding. We apologize for the inconvenience.
  3. If Your Flight is Delayed Over 30 Minutes: Please contact customer service at 06–9263936 at least 2 hours before the original booking time. We will try to reschedule. If it does not affect the driver’s next trip, the original driver will wait. If the delay is significant and the driver cannot wait, we will cancel the booking and issue a full refund, provided you submit flight delay/cancellation proof to Lubu afterward. If you do not contact us in advance, no refund will be issued.
  4. If Your Flight Arrives Early: Service will be provided based on your original booking time, and early pickup is not possible. If you forfeit the service after the driver has started, no refund will be issued.
  5. If You Request a Delayed Pickup Due to Personal Reasons: If you contact the driver directly and they agree to wait, a surcharge of NT$300 per 30 minutes will apply starting from the 31st minute, with less than 30 minutes calculated as 30 minutes. Please pay the driver in cash. If the driver cannot wait due to a subsequent schedule and you miss the ride, it will be considered a forfeited service, and no refund will be issued. Please choose your booking time carefully if you do not plan to leave immediately.

  6. Emergency Contact: Please call MF Hotel customer service at 06–9263936 for emergencies.

Other Terms and Conditions

  1. Clarifications on Shuttle Reservations, Check-In, and Boarding: In case of any disputes, the explanation provided by MF Hotel staff shall prevail.
  2. Shuttle Service Delegation: MF Hotel shuttle services are operated by an external fleet. By confirming your reservation, you agree to allow MF Hotel to share relevant information with external shuttle staff or fleets, including but not limited to the primary contact’s name, phone number, flight details, number of passengers, and luggage information.
  3. Right to Modify Regulations: MF Hotel reserves the right to modify or adjust the above regulations at any time. Any changes or detailed notices will be posted on the hotel’s website, with no separate notification provided.

Shuttle Notices [Infants/Toddlers and Luggage & Other]

  1. Airline-Defined Arrival Time: The [arrival time] set by the airline refers to the scheduled landing time on the runway, excluding taxiing, docking, cabin opening, customs clearance, and luggage wait times. Please allow a buffer of 30–60 minutes.
  2. Passenger Numbers, Infant/Toddler Seating, and Luggage Restrictions (Updated 20240308):
    • 2-1. If the number of passengers on-site differs from the reserved number, we reserve the right to refuse service to excess passengers for safety reasons. Any related additional costs will be your responsibility.
    • 2-2. We provide car seats; please inform us during booking. Each vehicle can offer a maximum of one car seat, with a rental fee of NT$300 per trip.
  1. Luggage Size/Quantity and Safety Seat Restrictions:
    • Private Car Luggage Limit:
      • Maximum: 6 pieces of 22–28-inch luggage + 3 carry-on bags + 8 personal items.
      • Personal items refer to items that can fit on your lap (e.g., handbags, small backpacks).
      • Each 22–28-inch luggage piece can be exchanged for 2 carry-on bags (16–20 inches), 1 backpack under 60 liters, or 1 foldable stroller; every 2 pieces of 22–28-inch luggage can be exchanged for 1 wheelchair space.
    • Shared Ride Luggage Limit:
      • Per passenger: 1 piece of luggage up to 28 inches + 1 personal item.
    • 3-1. Luggage Quantity: For shared rides, each reserved passenger is allowed 1 piece of luggage up to 28 inches + 1 personal item. If the actual number of passengers or luggage exceeds this, you must handle the excess yourself, and any related costs will be your responsibility.
      • 3-1-1. Excess Luggage Fee: If items or excess luggage need to be placed in the rear trunk or other seating areas, an additional fee of NT$200 per piece per trip applies. Please pay the driver in cash.
    • 3-2. Special-Size Luggage:
      • 3-2-1. Defined as luggage over 30 inches, items with a total length + width + height exceeding 200 cm, or weighing over 10 kg, including but not limited to golf bags, wheelchairs, strollers, paintings, surfboards, or competitive bicycles. Please inform us in advance during booking, as additional fees will apply. If the current shuttle has heavy luggage, an additional trip or earlier trip may be arranged. Failure to notify in advance, resulting in inability to complete the transfer, will require you to handle and pay for transportation yourself.
      • 3-2-2. Special-Size Luggage Fee: NT$300 per piece per trip. Examples:
        • If your luggage exceeds the standard allowance but is not special size, add NT$200/piece/trip.
        • If your luggage is within the standard allowance but is special size, add NT$300/piece/trip.
        • If your luggage exceeds the standard allowance and is special size, add NT$500/piece/trip.
    • 3-3. If not informed in advance and the current shuttle cannot accommodate all luggage, you must handle and pay for transportation yourself.
    • 3-4. Prohibited Items: Per legal regulations, prohibited items are not allowed. If passengers carry such items and are stopped by law enforcement, any resulting liability will be their responsibility.
    • 3-5. Fragile/Valuable Items Exclusion: If luggage includes fragile or valuable items, please inform us beforehand and pack them properly, bearing full responsibility. If damage or loss occurs in the trunk, MF Hotel will not be liable.
    • 3-6. For safety reasons, if luggage exceeds the vehicle’s capacity and affects driving safety, MF Hotel reserves the right to refuse transportation.
    • 3-7. For matters not covered by special luggage regulations, the explanation provided by MF Hotel front desk staff shall prevail.